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Shipping & Returns

Order Process

We utilize a convenient system that allows you to be updated at every step of your order:

  • when your order has been picked up for Assembly and
  • when your order has Shipped (including tracking number)

When ordering a Setting of Lights you'll be notified when we:

 

Shipping - SAME DAY SHIPPING!

We elect USPS (United States Postal Service) to ship all of our packages with Priority Mail International for international packages to Canada, Europe, Australia and Singapore. All of our domestic orders are sent via Priority Mail (2-3 days) except for domestic orders containing just 1 item where we may elect to quickly ship your order via First Class for fast delivery from our location. We ship same day for orders received before 5PM PST, Weekdays. In any case where shipping charges collected are not enough to cover Priority mail, we may elect to use First Class which saves our customers the added cost and inconvenience of having to pay more postage. Orders are shipped in unmarked boxes for your privacy. We also employ delivery confirmation notices for your protection. Typically, shipping takes 2-3 business days. Shipping typically takes a week longer than standard US Priority Mail. We ONLY ship to USA, Canada or Europe. If you know that your location is not secure, please add notes to your order so that we can request the postal worker collect a signature rather than risk your package being intercepted. We will also ship to the shipping address you enter in our store, not to addresses entered in Paypal.

Handling/Processing

We are a small shop and each order is hand-made and individually packaged. Typically orders received are shipped within 1-2 days but can take up to a week to process if we are waiting for certain ingredients to arrive. If it has been more than 7 days and you have not received notice that your package has shipped, do not hesitate to contact us and we'll look into it.

Returns

Due to the nature of our products, we do not accept returns of any kind. Once we pick up your order you will receive an automated email that your order status is "assembling", indicated that we are preparing it for shipment. We reserve the right to charge a restocking fee of $5 or 5%, whichever is greater, if you request that we cancel your order after it has been placed in "assembling". If you have any questions about the proper products to purchase for your needs, first look through our product catalog and read the descriptions but please do not hesitate to contact us for guidance. There are no refunds for any magical services or products of any kind once they have been shipped or once work has been completed.

Payment

Payments are processed through PayPal. For the speediest completion of your order, select a credit card as your payment method. E-Checks will delay your order until they clear, and banks commonly reject them in processing. For further information, visit PayPal's site. You do not need a PayPal account to process payment with a credit card through PayPal although it is recommended. We do not accept money orders or personal checks.

Privacy

We collect information and store it only to fill your order; we will never sell, share, or trade the information you provide to us. If you have chosen to opt into our newsletter, you may occasionally receive news about new products or random bits of information regarding magical herbalism and formulation.

Out of Stock Items And Backorders

If for any reason, an item you would like to order is showing out of stock, please feel free to contact us to find out how long it will be before that item is restocked as we may have the item in stock but have not updated our stock on hand in our online store.

  • dress your candle and pray your petition via an order update of candle is lit.
  • Within 1-2 days after your candle finishes burning, your candle burn report will be generated with an email order update status of Burn Complete which will contain your candle burn report and the interpretation of the signs of the candle.